An accessible entrance starts before the front door. The parking or drop off point, surface changes, approach space, door operation and internal route all influence whether entry works.
Start where the journey begins
Identify the usual arrival point and how the person moves from there. Consider car doors, assistance, gates and the space beside the vehicle. The front path may not be the only possible approach.
Compare alternative entrances
A garage, side entrance or different path may offer a more practical route in some homes. Consider security, weather protection and the rooms reached once inside. An alternative entrance should support everyday use rather than create a difficult detour.
Resolve the threshold and door together
The landing, door swing, screen and handle all affect the final movement into the home. Ask how weather protection and drainage will be maintained when thresholds or surfaces change.
Think about shared and external areas
For strata or shared property, identify what belongs to the owner and what may be common property. Obtain the necessary advice and permissions before works are agreed. A service area enquiry is not a confirmation of approval.
What to include in your enquiry
Tell us the property address, the activity or room that is difficult, your timeframe and whether a professional recommendation is available. There is no need to send medical records through the form.
Project suitability, the actual contracting provider, applicable credentials and any required approvals must be confirmed before building work is agreed.
Understand the enquiry and assessment process